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Refund Policy

Effective: May 24, 2026

This Refund Policy governs the conditions under which refunds may be issued for purchases of 1SPlayer Premium subscriptions or the Lifetime upgrade. By purchasing or activating premium features, you acknowledge and agree to the terms below.

1. How to request a refund

Apple App Store purchases

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
2. Find the 1SPlayer purchase and tap Report a Problem.
3. Choose a reason and submit. Apple reviews the request and processes the refund directly to your original payment method.

Apple's typical refund window is 14 days from the purchase date for EU residents and varies by region elsewhere. Apple makes the final decision; we cannot override it.

Google Play purchases

1. Open the Play Store and go to Profile → Payments & subscriptions → Budget & history.
2. Find the 1SPlayer purchase and tap Request a refund.
3. Choose a reason and submit. Google processes the refund directly.

Google's automatic refund window is 48 hours from purchase; later requests are reviewed manually.

2. Eligibility for direct refunds from us

In addition to the App Store / Google Play paths above, we will consider direct refund requests under the following conditions:

• Refund Period: A request must be submitted within fourteen (14) calendar days from the original date of purchase.
• Valid Grounds: Refunds are available exclusively in cases where the application contains a verifiable functional defect or where a specific advertised feature materially fails to perform as described.
• Because we don't receive payment information directly, any approved direct refund must still be coordinated through Apple or Google. We cannot issue a refund to a payment method we have never seen.

3. Non-refundable circumstances

Refunds will not be granted under the following circumstances, including but not limited to:

• Change of mind or dissatisfaction unrelated to a functional defect.
• Partial or non-use of the application or its features.
• Compatibility issues arising from unsupported devices, operating systems, or modified environments (jailbroken / rooted devices).
• User error, misconfiguration, or failure to follow documented instructions.
• Issues caused by the playlists, content sources, providers, or network conditions you choose to use — these are outside our control.
• Apple or Google declining to process the refund according to their own policies.

4. Review and verification

All direct refund requests are subject to review and verification. We may request additional information, logs, or reproduction steps to evaluate the reported issue. Failure to provide sufficient information may result in denial of the request.

5. Right to refuse or limit refunds

We reserve the right to refuse refund requests that do not meet the eligibility criteria above, and to limit or deny refunds in cases of suspected abuse, fraud, or repeated requests.

6. How to contact us for a direct request

Email support@1splayer.app with:

• Proof of purchase (App Store or Google Play receipt).
• The account email and/or device used for the purchase.
• A detailed description of the issue encountered.

We respond to direct refund requests within 5 business days.

7. Trial period

If you started a 7-day free trial and cancelled before it converted to a paid subscription, no charge was made and no refund is needed. If you forgot to cancel and were charged at trial conversion, the App Store / Google Play paths above apply.

8. Changes to this policy

We may modify or update this Refund Policy at any time. Changes become effective immediately upon publication. Continued use of the app after such changes constitutes acceptance of the revised policy.

Summary: Refund through Apple or Google first. Direct requests to us are considered within 14 days for verified functional defects, but must still be processed through your original payment provider.

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